Refund policy
Return & Refund Policy
At BARAN LONDON, we want you to feel confident when purchasing from us. Please read our return and refund policy carefully.
30-Day Return Policy
In addition to your statutory rights, we offer a 30-day return period for eligible products.
You have 30 days from the date you receive your order to request a return.
For a change-of-mind return under our 30-day policy, the product must be:
- Unused and unopened
- In its original condition
- In its original packaging
- With any hygiene or protective seal fully intact
- Accompanied by proof of purchase
To request a return, please contact us at orders@baranlondon.com.
Please do not send a product back without contacting us first. Once your return has been approved, we will provide return instructions and the appropriate return address.
Cosmetics, Personal Care & Hygiene
For health and hygiene reasons, we are generally unable to accept change-of-mind returns for cosmetic or personal care products once they have been opened, used or their hygiene/protective seal has been removed.
Where goods have been sealed for health protection or hygiene reasons, the statutory right to cancel may be lost once the goods have been unsealed after delivery.
This does not affect your legal rights if an item is faulty, damaged, incorrectly supplied or not as described.
UK Online Order Cancellation Rights
For most purchases made online, UK consumers have a legal right to cancel their order within 14 days of receiving the goods, subject to certain legal exceptions.
After notifying us that you wish to cancel, you normally have a further 14 days to return the goods.
To exercise your right to cancel, contact us at orders@baranlondon.com with your name, order number and details of the product you wish to return.
If your cancellation qualifies under your statutory cancellation rights, we will refund the price paid for the eligible goods and, where required by law, the cost of our standard delivery service.
If you selected a more expensive delivery service, any refund of the original delivery charge will normally be limited to the cost of our standard delivery option.
Return Shipping
For voluntary change-of-mind returns, the customer is responsible for the cost of returning the product unless we confirm otherwise.
We strongly recommend using a tracked postal service, as BARAN LONDON cannot be responsible for returned parcels that do not reach us.
If an item is faulty, damaged, incorrect or not as described, please contact us before returning it. Where appropriate, we will arrange or reimburse reasonable return costs.
Damaged, Faulty or Incorrect Orders
Please inspect your order as soon as it arrives.
If your item is:
- Damaged in transit
- Faulty
- Incorrect
- Not as described
please contact us as soon as possible at orders@baranlondon.com.
Please include your order number and, where appropriate, photographs showing the issue so that we can resolve it as quickly as possible.
Your statutory consumer rights are not affected by this policy.
Sale & Promotional Items
Purchasing an item during a sale or promotion does not affect your statutory rights.
Any additional voluntary return conditions applicable to a particular promotion will be clearly stated at the time of purchase.
Refunds
Once we receive your return, we will inspect it and notify you whether the refund has been approved.
Approved refunds will be made to your original payment method.
Where a refund is due under your statutory cancellation rights, it will be processed within the timeframe required by UK consumer law. Your bank, credit card provider or payment service may require additional time for the refund to appear in your account.
If you have not received an approved refund after a reasonable processing period, please contact us at orders@baranlondon.com.
Your Statutory Rights
Nothing in this Return & Refund Policy excludes or limits any rights you have under applicable UK consumer law.
For questions regarding returns or refunds, please contact:
BARAN LONDON
Email: orders@baranlondon.com